Trend Micro antivirus fix wasn’t tested before release
An antivirus software program update that caused widespread computer problems over the weekend was not thoroughly tested prior to its release, maker Trend Micro Inc. admitted Sunday.
A bug in the Virus Buster software caused computer operations to loop, causing affected machines to slow down or crash.
The glitch paralyzed rail, media and other online networks for hours in Japan on Saturday. After tens of thousands of computers downloaded and installed the upgrade, their operating systems began experiencing the problems.
Tokyo-based Trend Micro admitted the faulty update file was distributed worldwide from its virus research and analysis center in the Philippines without required testing.
“Our investigation found that an essential test was skipped,” Akihiko Omikawa, Trend Micro senior vice president for Japan sales and marketing, said early Sunday morning in apologizing for the trouble.
Omikawa pledged the company would make all-out efforts to repair damages and to ensure thorough predistribution testing in the future.
Most of the damage was reported in Japan, where Virus Buster is estimated to have around 40 percent of the market.
The update file was made available for online download around 7:30 a.m. Saturday.